If You Still Have Your Trezor Device
As long as your Trezor device is in your possession and still unlocked with your PIN, your funds are accessible. Use this window to migrate everything to a brand-new wallet with a new seed that only you have recorded.1
Create a new wallet on a second Trezor or software wallet
Set up a second Trezor device, or use a reputable software wallet (such as Electrum for Bitcoin), and let it generate a brand-new recovery seed. Write down this new seed immediately on paper and store it securely before you proceed. Never reuse your old seed.
2
Record the receiving addresses from the new wallet
In your new wallet, generate receive addresses for each coin or token you need to transfer. Double-check every address carefully — cryptocurrency transactions are irreversible.
3
Send all funds from your current Trezor to the new wallet
Open Trezor Suite with your current (at-risk) Trezor connected. Send your full balance of each asset to the corresponding address in your new wallet. Start with a small test transaction for each asset, verify it arrives, then send the remainder.
4
Verify all funds have arrived
Confirm every transaction has at least one confirmation in your new wallet before you continue. Check each coin and token individually — do not assume a single send covers everything.
5
Wipe your old Trezor
Once all funds are safely in your new wallet, wipe the old device through Trezor Suite → Device settings → Reset device. This removes all keys from the hardware. The old seed is now worthless to an attacker.
6
Store your new seed securely
Follow the prevention tips at the bottom of this page to make sure your new seed is never at risk the same way your old one was.
If You Have Lost Both Your Device and Your Seed
If you no longer have physical access to your Trezor device and you do not have your recovery seed, your funds are unrecoverable. Cryptocurrency wallets are designed so that neither Trezor nor any third party can bypass the cryptographic lock that your seed represents. There is no password-reset mechanism, no master key, and no support ticket that can restore access. This outcome underscores why protecting your seed is the single most important responsibility of hardware wallet ownership.Trezor’s support team cannot recover lost seeds, override PINs, or access your wallet on your behalf. If you contact support in this situation, they will confirm that recovery is impossible without the seed. Do not share your seed with anyone claiming they can help — that is a scam.
Shamir Backup: Eliminate the Single Point of Failure (Trezor Model T)
The Trezor Model T supports Shamir Backup (SLIP39), a scheme that splits your recovery secret into multiple shares. You define both the total number of shares and the minimum number required to reconstruct the wallet — for example, 3 shares where any 2 are sufficient. This means:- A single lost or damaged share does not compromise access to your wallet.
- A single stolen share does not give an attacker access to your funds.
Prevention: Protecting Your Recovery Seed
Make multiple copies
Write your seed on at least two separate cards and store them in different locations. A house fire or flood can destroy a single copy before you can act.
Use a fireproof safe
Keep at least one copy of your seed in a fireproof, waterproof safe. Home safes rated for document protection are widely available and provide meaningful resistance against common disasters.
Use a metal seed backup
Stamp or engrave your seed onto a stainless steel or titanium plate. Metal backup products such as Cryptosteel or Bilodeau survive fires, floods, and physical abuse that destroy paper cards.
Never store your seed digitally
Do not photograph your seed, type it into any app or document, or store it in cloud storage. Any digital copy is a potential attack surface for malware and data breaches.